Emergency Dental

Our number one goal is to get you out of pain ASAP! If you are in pain, please call us on (03) 9452-2111. We will do our very best to accommodate new clients as well as all of our existing clients.

Dental pain comes from many areas of the head and neck and we are experts at finding the cause and treating it gently and quickly.

We allocate time daily to allow for any emergency cases. We will endeavour to offer you an appointment on the day or at the least the next day. If we are unable to offer you an appointment, we will try our best to help assess your situation and provide you with a temporary solution to relieve your discomfort until we can offer a suitable alternative for you.

But what constitutes a dental emergency, and what do I need to do?


A toothache can be caused by various reasons. When contacting us, we will ask you a range of questions to pin point your concerns and allocate appropriate time for the treatment required. These questions include:

  • Do you know what has caused the pain?
  • When did the pain start?
  • Are you experiencing pain elsewhere eg.towards the ear, neck, headaches?
  • Is there swelling?
  • Is the pain constant, dull, throbbing or intermittent?
  • Is the tooth sensitive to hot, cold or sweet?
  • Does the pain keep you up at night?
  • Have you taken any pain relief medication and has it helped?

Trauma or Sport Injuries

If a tooth has been knocked out or partially broken, collect the tooth and any fragments. There are times that the tooth can be re-implanted and saved if done promptly.

Chipped/ cracked/ broken teeth or lost fillings

If a tooth has been chipped or you have lost a filling, it maybe sharp and could cut your tongue and/or cheek. Avoid eating on that side. The tooth can possibly be sensitive to hot, cold or sweet. Our dentists are able to repair your teeth with strong white fillings.

Dental Abscess (Infection)

An abscess is a collection of pus caused by infection or decay. An abscess looks ‘pimple-like’ at the area of infection. There are three types of dental abscess. These includes:

  • Gum Absess

Gingival abscess is caused from trauma (i.e. aggressive tooth brushing or hot food/drinks) with infection occurring on the surface of the gum. This is of no concern as it will subside naturally with care and saline rinses.

Periodontal abscess is caused when bacteria or food is trapped in the pockets between the gum and the teeth at a deeper level. A periodontal abscess is visible on the gum as swelling, redness and extreme pain around the affected area. This is treated by the dentist/hygienist thoroughly cleaning the area of debris and releasing of trapped infections. Antiseptic products may be recommended for management of this abscess.

  • Tooth Absess

Also known as Periapical abscess occurs when the nerve in a tooth is dying or maybe dead from infection/decay. This may present with swelling around affected tooth as well as the face, head and neck. Pain is continuous and can be described as throbbing and sharp – it will likely keep you up at night! The tooth will be tender to chew on, sensitivity to hot and/or cold. In some cases, an ice pack may alleviate some of the pain, but you will need to see a dentist as soon as possible to get you out of pain. Antibiotics may be prescribed if the infection is severe.

If the tooth is saveable, our dentists will perform the first stages of Root Canal Therapy and place antibiotics inside the tooth to fight the infection. At worse-case scenario or if decided by you, the tooth may be extracted and our dentists can provide options in replacing the tooth.